One-year replacement support
Prepare a clear warranty request for an eligible product fault.
This page explains the current process. Confirm the applicable details in the written terms for your order.
Our replacement commitment
For an eligible fault not caused by user damage within the one-year warranty period, KEYKEER provides a free replacement and covers shipping of the replacement unit.
Help us identify the product and the issue
Contact marketing@keykeer.com or WhatsApp +852 5495 2059 with the information available to you.
- Order or invoice reference and purchase date
- Complete model name and product label or serial number, if available
- Description of the fault and when it occurs
- Relevant photos or a short video recorded while parked
- Delivery country and contact details for follow-up
Wait for the handling instructions
Please contact the team before shipping a product back. The need to return the original unit, the return address and the handling arrangements should be confirmed for your case. Coverage of replacement shipment does not itself confirm how an original-unit return is paid for.
For business buyers
Include the number of affected units and their order references. If you are assisting an end customer, state your role so the team understands the purchasing and support chain.
Confirm the terms with your order
The warranty start date, eligibility details and claim-handling schedule should be included in the written terms for your order. This page states the confirmed replacement commitment while those operating details are being finalized.
Need information for your order?
Include your product model, configuration and destination market.
Contact KEYKEER