REPLACEMENT WARRANTY
One year of support.
A clear replacement promise.
If a product develops an eligible fault not caused by misuse or human damage within one year, we provide a free replacement and cover the shipping of that replacement.
01 / CONTACT US
Share the order details.
Provide the model and order reference, along with a clear description of the fault.
02 / ASSESS THE ISSUE
Help us understand what happened.
Include relevant photos or a short video. Our team will discuss the issue and confirm whether it qualifies for replacement.
03 / ARRANGE REPLACEMENT
Confirm the next step.
Once eligibility is confirmed, we will arrange the replacement and confirm the shipping details with you.
What is covered?
The replacement promise covers eligible problems not caused by misuse or human damage within the one-year warranty period. Contact our team to assess the specific issue.
What does free shipping mean here?
We cover shipment of the eligible replacement to you. If a return is requested, we will confirm the return procedure and any return-shipping arrangement before you send the original product.
Should I return a product immediately?
Please contact us first. Our team will confirm the assessment and whether a return is required, along with the appropriate shipping instructions.
What should wholesale partners tell their customers?
Confirm the warranty start date, claim documentation and your customer-facing after-sales process with us when placing your order. This helps keep your support terms consistent.
Need help with a product?
Include your order reference and model number so our team can review your request.
Contact after-sales