Returns, exchanges and order changes
Contact the team to review your order before returning goods or changing a confirmed configuration.
This page explains the current process. Confirm the applicable details in the written terms for your order.
Discuss the request first
If you need to change or cancel an order, exchange a configuration or request a return, contact marketing@keykeer.com with the order reference and reason. Include whether the goods have been dispatched, received or used.
Keep the relevant evidence
For missing, incorrect or damaged items, keep the packaging and provide photos of the received items and labels. A clear item list helps distinguish a packing issue from a model-selection or configuration issue.
Get written handling instructions
Please wait for the applicable return or exchange instructions before sending goods. Eligibility, any inspection requirement, costs and the delivery address need to be confirmed for the order. The address on a parcel is not automatically a returns address.
Separate a product fault from a preference change
An eligible warranty fault is handled under the confirmed one-year replacement commitment. An order cancellation or preference-based return needs its own agreed terms. KEYKEER has not published a general 30-day return or price-match offer.
Refund requests
Where a refund is agreed, its amount, method and processing arrangements should be confirmed in writing. This page is a service-request guide; the detailed return and cancellation terms remain subject to business confirmation.
Need information for your order?
Include your product model, configuration and destination market.
Contact KEYKEER