Inquiry privacy information
How KEYKEER handles website inquiries, page context and connection information.
This page explains the current process. Confirm the applicable details in the written terms for your order.
About this notice
This website is operated by Shenzhen Xinghe Future Technology Co., Ltd., Room 201, Building 14, Jingfazhi Garden, Xiawei Garden, Gushu Community, Xixiang Street, Bao'an District, Shenzhen. For questions about website inquiries or information you have provided, contact marketing@keykeer.com.
Information in an inquiry
The inquiry form includes email, country or region, inquiry type and optional name, company, product, quantity and message fields. When you submit the online form, we also include the submission page path, an available previous page on this website, the connection IP address, an approximate IP country code, submission time and a reference number in the inquiry email. Page URLs exclude query strings and fragments. We use these details to understand and respond to the inquiry, identify the product or page involved, and investigate spam or delivery problems. IP-based country is approximate and may be affected by a VPN or proxy. Please avoid including passwords, payment-card details or unrelated sensitive information.
Online form availability
The online inquiry form is currently available. If it becomes unavailable, use the email or WhatsApp option. The form reports a submission only after the email-delivery service accepts it; this confirmation does not establish that the message has reached the inbox.
The inquiry email route
Cloudflare hosts the website, checks automated submissions and provides the connection IP and approximate country code. Brevo sends the formatted inquiry, including page and connection information, to marketing@keykeer.com, a Feishu-hosted mailbox. Mailbox access is limited to administrators, who may forward an inquiry to team members handling it. We retain the original inquiry email while it is needed to manage the inquiry and customer relationship, review its continued necessity, and handle requests about the information in it. We do not use a separate IP geolocation service for the inquiry.
Email and WhatsApp options
An email draft opens in your email application. A WhatsApp link opens a separate messaging service. You choose whether to send the prepared message there. Those applications and services process messages under their own arrangements.
Current website behavior
The current inquiry code does not write submissions to a website database or subscribe the sender to a marketing list. This does not mean the email or messaging service keeps no record. Future analytics, advertising or subscription features would require the notice to be updated to match what is actually enabled.
Optional product subscriptions
The product subscription service is being connected. When enabled, it uses Brevo to send a confirmation email and manage product updates. You must separately agree to receive these emails and confirm through the email link. Sending an inquiry does not subscribe you. Subscription messages include an unsubscribe option. Cloudflare Turnstile checks help protect the form from automated submissions. You can also contact marketing@keykeer.com about your subscription.
Contact about your information
For questions about an inquiry or requests concerning information you sent, contact marketing@keykeer.com. Please include the inquiry reference if available so we can locate the message. We will review and respond to your request.
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