Prepare a connection support request
Capture the information that helps us investigate phone, display and accessory connection issues.
This is general guidance. Request the documents for your exact model and hardware version before installation or firmware changes.
Identify the setup
Record the complete display model, any visible hardware or software version, the phone model and its operating-system version. Add the names of connected accessories. If you cannot locate version information, send a photo of the visible screen and the product label.
Describe one problem at a time
Tell us what you expected to happen, what happened instead and whether the connection has worked previously. A short video recorded while the motorcycle is parked can show the sequence more clearly than a general description.
- Which connection or function is affected
- Exact message shown on screen, if any
- When the issue began and whether it happens every time
- Any recent phone, accessory or software changes
Keep the original state available
Keep your current settings and version information available for support. Please wait for instructions matched to your model before installing firmware, using reset procedures or applying a menu sequence found for another device.
Send the case to KEYKEER
Email marketing@keykeer.com or use WhatsApp +852 5495 2059. Share only the relevant screens and avoid including passwords, verification codes or unrelated private information.
Need information for your order?
Include your product model, configuration and destination market.
Contact KEYKEER