Dispatch and delivery
Understand the dispatch commitment and the details to confirm for your shipment.
This page explains the current process. Confirm the applicable details in the written terms for your order.
Dispatch after payment
Our stated dispatch time is 3–7 days after payment. Dispatch is the handover of goods for shipment; it is not the date the goods arrive at your address.
Confirm the order schedule
Ask the team to confirm the dispatch schedule for your exact quantity and configuration. A custom project may require artwork approval or other production steps, so its timing should be agreed with the order.
Plan the shipment
Provide the delivery country, postal code and quantity when requesting shipping information. Carrier options, freight charges and estimated transit time need to be confirmed for the shipment. Any responsibilities for customs clearance, duties or taxes should be recorded in the agreed shipping terms.
Report a shipment issue
If a shipment appears delayed, incomplete or damaged, contact marketing@keykeer.com with the order reference, tracking information if available and relevant packaging or delivery photos. The team can review the specific shipment with you.
Order-specific arrangements
Confirm the applicable dates, shipping method and cost in writing before payment. This page does not announce overseas stock locations or a general free-shipping offer for wholesale orders.
Need information for your order?
Include your product model, configuration and destination market.
Contact KEYKEER